Holiday Inn Charlotte-Airport Conf Ctr Hotel
https://www.hicharlotteairport.com/

Effective Date: June 25, 2026
Last Updated: June 25, 2026

1. Introduction

Holiday Inn Charlotte-Airport Conf Ctr Hotel (“the Hotel,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.hicharlotteairport.com/, submit a form, request information, inquire about meetings or events, contact the hotel, or otherwise interact with our website.

This Privacy Policy applies to the HICharlotteAirport.com website. Reservations, IHG One Rewards activity, hotel brand systems, third-party booking engines, payment processors, social media platforms, and other third-party websites may have their own privacy policies and data practices.

By using this website, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We may collect personal information that you voluntarily provide to us, information collected automatically through website technology, and information received from third-party service providers.

Information You Provide Directly

You may provide information when you:

• Submit a contact form
• Request hotel information
• Request rates or availability
• Submit a meeting, event, group, or RFP inquiry
• Contact the hotel by phone, email, or mail
• Communicate with our sales team
• Sign up for offers or promotional communications, if available
• Provide feedback, questions, or other messages

The information you provide may include:

• Name
• Email address
• Phone number
• Mailing address
• Company or organization name
• Event or meeting details
• Group room block information
• Arrival and departure dates
• Reservation-related information
• Special requests
• Message content
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visit
• Referring website
• Approximate location based on IP address
• Website usage and interaction data

This information helps us operate the website, understand visitor activity, improve site performance, and protect against spam, fraud, misuse, or security threats.

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3. Reservations and Third-Party Booking Systems

The website may include links or buttons that allow visitors to check rates, view availability, or book rooms through IHG, Holiday Inn, hotel brand systems, or other third-party reservation platforms.

When you use a third-party reservation system, booking engine, loyalty program, or payment platform, your information may be collected and processed by that third party under its own privacy policy and terms.

Reservation-related information may include your name, contact details, stay dates, room preferences, payment information, loyalty account information, and other details necessary to complete or manage a reservation.

The Hotel is not responsible for the privacy practices of third-party reservation systems, hotel brand platforms, travel agencies, or booking websites.

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4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, improve user experience, measure site performance, and support security or marketing activities.

Cookies may be used to:

• Enable core website functionality
• Remember preferences
• Analyze website traffic
• Understand visitor behavior
• Improve website performance
• Protect forms from spam or abuse
• Support advertising or remarketing, if enabled

For more information, please review our Cookie Policy.

You can manage cookies through your browser settings or through any cookie consent tool made available on the website. Disabling certain cookies may affect website functionality.

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5. How We Use Information

We may use collected information to:

• Respond to inquiries
• Provide information about hotel rooms, amenities, services, meetings, and events
• Process or help facilitate reservation-related requests
• Communicate with guests, meeting planners, business travelers, and prospective customers
• Respond to sales, group, event, or RFP inquiries
• Improve the website and user experience
• Analyze website traffic and performance
• Maintain website security
• Prevent fraud, spam, abuse, or unauthorized activity
• Comply with legal obligations
• Enforce our rights and protect the Hotel, guests, employees, business partners, and others

We may also use information for administrative, sales, marketing, customer service, operational, and business purposes.

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6. Meeting, Event, and Group Inquiries

If you submit a meeting, event, group, or RFP inquiry, we may use your information to evaluate your request, respond with availability or pricing information, communicate with you about event details, and coordinate related hotel services.

This information may include your name, contact information, organization, event type, estimated attendance, room block needs, meeting dates, food and beverage needs, and other details you provide.

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7. How We Share Information

We do not sell personal information in exchange for money.

We may share information with trusted third parties when reasonably necessary to operate our website, conduct business, respond to requests, support reservations or events, or comply with legal obligations.

We may share information with:

• Hotel brand systems and reservation providers
• Booking engines and travel platforms
• Payment processors
• Website hosting providers
• Website maintenance providers
• Analytics providers
• Email and communication providers
• Spam prevention and security tools
• Marketing or advertising providers, if enabled
• Professional advisors, including attorneys, accountants, auditors, and consultants
• Service providers that support hotel operations
• Government agencies, courts, regulators, or law enforcement when legally required

We may also disclose information if we believe disclosure is necessary to protect the rights, safety, property, or operations of the Hotel, guests, employees, business partners, or others.

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8. Third-Party Websites and Services

Our website may include links to third-party websites or services, including IHG, Holiday Inn, booking engines, loyalty programs, travel platforms, social media sites, mapping tools, local attractions, and other external resources.

We are not responsible for the privacy practices, security, or content of third-party websites. When you leave HICharlotteAirport.com, your activity is governed by the privacy policy and terms of the third-party site or service you visit.

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9. Analytics and Advertising Technologies

We may use analytics tools, such as Google Analytics or similar services, to better understand how visitors use our website.

These tools may collect information such as:

• Pages visited
• Time spent on pages
• Browser and device information
• Referring websites
• Approximate location
• Interactions with website content

We may also use advertising or remarketing technologies in the future. If enabled, these technologies may use cookies, pixels, or similar identifiers to help deliver or measure relevant advertising.

Where required by law, we will provide cookie consent or opt-out options.

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10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may vary depending on the type of information, the reason it was collected, operational needs, legal obligations, dispute resolution needs, and security considerations.

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11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, email system, or method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information submitted through the website or sent by email.

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12. Your Privacy Choices

Depending on where you live, you may have certain privacy rights regarding your personal information.

You may request to:

• Access personal information we maintain about you
• Correct inaccurate personal information
• Delete personal information, subject to legal exceptions
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Limit certain processing activities where applicable

To submit a privacy request, contact us using the contact information below. We may need to verify your identity before responding to a request.

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13. California Privacy Notice

This section applies to California residents and is intended to address rights that may apply under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.

Categories of Personal Information We May Collect

We may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, mailing address, IP address, or online identifiers
• Commercial information, such as reservation details, inquiry details, meeting or event requests, and hotel-service interests
• Internet or network activity, such as website usage, pages viewed, browser information, and device information
• Approximate geolocation information, such as location inferred from IP address
• Inferences, such as general interests or preferences based on website interactions

Purposes for Collection

We collect and use this information for the purposes described in this Privacy Policy, including responding to inquiries, supporting reservations, handling meeting or event requests, website operation, analytics, security, marketing, business operations, and legal compliance.

Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

If our website uses certain analytics, advertising, or remarketing technologies, those activities may be considered a “sale” or “sharing” under California privacy law. Where required, we will provide appropriate opt-out options.

California Privacy Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information, where applicable
• Not be discriminated against for exercising privacy rights

To submit a California privacy request, contact us using the information below.

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14. Children’s Privacy

Our website is intended for general hotel, travel, meeting, and informational use. It is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

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15. International Visitors

The Hotel is located in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States.

By using the website or submitting information to us, you understand that your information may be processed in the United States, where privacy laws may differ from those in your country or region.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Last Updated” date at the top of this page.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

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17. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Holiday Inn Charlotte-Airport Conf Ctr Hotel
2707 Little Rock Road
Charlotte, NC 28214

Phone: (704) 394-4301
Fax: (704) 394-1844

Privacy Contact:
Carrie Hubregsen, Director of Sales
carrie@atmahotelgroup.com

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Important Legal Review Note

This Privacy Policy is provided as a working draft only. It should be reviewed, edited, and approved by the Hotel’s ownership, management company, brand/franchise compliance team, or legal counsel before publication to ensure it accurately reflects the Hotel’s data practices, booking systems, third-party vendors, technology stack, operational practices, and applicable legal requirements.